Dear Coinstore Users,
To further enhance our platform's performance and security, ensuring a smoother and safer trading experience for you, Coinstore has scheduled a comprehensive system maintenance upgrade on February 25, 2024, Sunday, from 8:00 AM to 9:00 AM (UTC+8).
Maintenance Time:
February 25, 2024, 8:00 AM - 9:00 AM (UTC+8)
Scope of Maintenance:
This maintenance will affect all services on Coinstore, including but not limited to:
- Access to Coinstore website, App, and mobile web pages
- Account functions such as login, information modification, asset viewing, etc.
- Services related to deposits, withdrawals, and transfers
- Trading services for spot and futures (market view, order placement, order cancellation, etc.)
- API services
- Partner services
- Special features like Launchpad, VOL, Trading Contest, CoinBox
User Advisory:
During the maintenance period, all services on the platform will be temporarily unavailable. We recommend users make the following preparations in advance:
- Trading Orders and Position Management: The maintenance will not affect your existing trade orders, but placing new orders or canceling existing ones will not be possible during this time. Please review and adjust your open orders and positions in advance to minimize potential market impact.
- Asset Management: Your assets will remain secure during the maintenance, but you won't be able to perform any trades, deposits, or withdrawals. We suggest checking your asset balances and completing any necessary transactions beforehand.
- Emergency Issues: If you have urgent matters, please address them before the maintenance to avoid inconvenience.
Our customer support team will be available during the maintenance period. If you have any questions or require assistance, you can reach out by sending an email to support@coinstore.com or by visiting the Coinstore Help Desk: https://coinstore-support.zendesk.com/hc/en-us.
Coinstore will strive to minimize downtime and resume all platform services as soon as the maintenance is completed. We apologize for any inconvenience this may cause and appreciate your understanding and support. We are committed to continuously improving our services to provide you with a superior trading experience.
Should you have any questions or require support during the maintenance period, please do not hesitate to contact our customer service team. Thank you for your support of Coinstore!
Best Regards,
The Coinstore Team
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Ram
Ram
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