Dear Coinstore Users,
To ensure the continued enhancement of our platform and to provide you with a seamless trading experience, we are conducting a system upgrade for the spot trading section. This upgrade is scheduled to take place on May 10, 2024, starting from 6:30 PM (UTC+8).
Upgrade Time:
May 10, 2024, starting from 6:30 PM (UTC+8)
Scope of Upgrade:
This upgrade is aimed at improving the spot trading services on Coinstore. While we endeavor to minimize disruption, please be aware of the following potential impacts:
Frontend and API Orders: Some users may experience temporary disruption in placing orders through frontend and API channels during the upgrade period for certain trading pairs.
No Downtime:
This upgrade will be carried out without any downtime. Trading, deposits, and withdrawals will remain operational throughout the upgrade period.
User Advisory:
We advise users to take the following precautions:
Order Placement: Existing trade orders will not be affected, but placing new orders or canceling existing ones may not be possible during the upgrade. Please adjust your trading strategy accordingly.
Asset Management: Your assets will remain safe, but trading, deposits, and withdrawals may not be available during the upgrade. Please ensure your asset balances are adequate for your trading needs.
Customer Support:
Our customer support team will be available to assist you during the upgrade period. For any inquiries or assistance, please contact us via email at support@coinstore.com or visit our Help Desk: Coinstore Help Desk.
We apologize for any inconvenience this may cause and appreciate your understanding and support. Coinstore is committed to providing you with a superior trading experience.
Should you have any questions or require support during the upgrade, please don't hesitate to contact our customer service team. Thank you for your continued support of Coinstore!
Best Regards,
The Coinstore Team
May 10, 2024