Coinstore encourages users to complete advanced KYC to enhance their account security. For detailed instructions, please visit our Advanced KYC Submission Guide.
If you are experiencing problems with withdrawals, please consider the following reasons and solutions:
- Accessing your Coinstore account from multiple IP addresses can trigger the system to mark your activity as "suspicious," leading to a temporary suspension of withdrawals to protect your assets. Please contact Coinstore Support to verify your identity.
- Incomplete Advanced KYC
If you haven't completed advanced KYC during identity verification, your withdrawal amount will be limited. To increase your withdrawal limit, complete the identity verification on the Coinstore website or app. Alternatively, you can contact Coinstore Support to provide additional information for verification.