1. What is a 'network address,' and why does the system indicate, 'The address is not valid. Please confirm with the recipient' ?
A cryptocurrency address comprises a unique alphanumeric string associated with a cryptocurrency wallet, enabling both the sending and receiving of digital assets. It serves as a locator within the blockchain network.
For example, here is a Ethereum address :
If you entered the address incorrectly, the system will display an error message (“invalid address”). Please check with your recipient to confirm the address and withdrawal network again.
Tips: Always use copy and paste or scan the QR code when entering the address. Avoid manual entry to prevent potential loss of funds due to input errors.
2. What is a Memo/Tag? Why it says “The memo is not valid” ？
A 'Tag' or 'Memo' is an additional feature used to identify a specific transaction recipient alongside a wallet address.
"The memo is not valid” indicates that you have entered the wrong memo. Please confirm with the recipient to make sure that your information is correct. If you enter the wrong address or wrong memo, your might lose your funds.
3. Why do I get a "network busy" message ? What can I do ?
If you encounter a 'network busy' message, it indicates ongoing network congestion. Please consider trying again later or selecting alternative networks for withdrawing your assets.