There are a number of reasons that may affect your deposits to Coinstore. Here are some possible reasons:
1. Missing or wrong tag/memo
If you forget to include or incorrectly use a tag, or memo when making a deposit (such as for cryptocurrencies like BNB, XLM, XRP, etc.), your deposit will not be credited to your Coinstore account. Tags and memos are often required to ensure the deposit is correctly allocated to your account. If you are unsure of the reason why your deposit has not been credited, contact Coinstore Support immediately, although recovery of deposits with incorrect details may not be possible.
2. Deposited/withdrawn to an incorrect receiving/deposit address
If you mistakenly deposit or withdraw funds to an incorrect receiving address, please be aware that these transactions may not be reversible. Here’s what you need to know:
Deposits to incorrect addresses: Cryptocurrency transactions are final and cannot be reversed. If you deposit funds to an incorrect address, those funds are unlikely to be recoverable. Once the transaction is confirmed and the funds are sent, they are beyond the control of Coinstore and cannot be retrieved. To prevent this issue, always double-check the receiving address before initiating a deposit as Coinstore is unable to provide further assistance in such cases.
Withdrawals to incorrect addresses: Similarly, withdrawals sent to an incorrect address cannot be reversed. Once the funds are withdrawn and sent to the wrong address, they are lost, and Coinstore cannot retrieve them or reverse the transaction. Before confirming any withdrawal, verify the recipient’s address meticulously. It’s advisable to conduct a small test transaction if you are unsure about the address.
3. Deposits below the specified minimum amount
When making a deposit, you will see a prompt on the deposit page indicating the minimum deposit amount required. Please be aware that deposits below this minimum amount will not be accepted, and refunds cannot be processed according to our policy. Once a deposit is made and found to be below the required threshold, it will not be credited to your Coinstore account, and no further assistance or recovery of funds will be possible. To avoid issues, ensure your deposit meets or exceeds the minimum amount specified.
4. Deposits of non-listed chains or tokens
If you attempt to deposit a chain or token that is not listed on Coinstore, please be aware that these deposits will not be credited to your account. Coinstore only supports deposits for cryptocurrencies and tokens that are officially listed on our platform. Deposits made to our platform for non-listed chains or tokens are not recognized by our system and cannot be processed or recovered. As a result, any funds sent in this manner will not be accessible through your Coinstore account, and we are unable to offer further assistance in such cases. To ensure your deposit is successfully processed, please verify that the cryptocurrency or token you are depositing is listed on Coinstore before initiating the transaction.