A tag or memo is a unique digital identifier used to specify a deposit address, ensuring funds are credited correctly. Coinstore assigns different tags to users' deposit addresses for certain cryptocurrencies as required by the network. Tags exist in pairs, each corresponding to a specific deposit address. It is necessary to enter both the deposit address and the tag/memo before submitting a request. Failure to do so may result in funds not being credited to the correct address.
For example, the tag/memo can be found on the deposit page, as shown in the screenshot below:
What if I filled in an incorrect tag/memo or forgot to fill it in?
We regret to inform you that we are unable to assist with your deposit as you did not input the correct tag/memo, preventing the token from being credited to your account. Please ensure to input both the correct deposit address and the correct tag/memo for future deposits.