How to change login password：
Website
1. Log in to your account. Hover over the profile icon and click on "Account Security."
2. In the account information row, find the 'Change' option under the password column and click on it.
3. Please enter your current password, followed by your new password, and then confirm the new password.
4. Your new password must contain 8 to 20 characters, including at least three of the following : uppercase letters, lowercase letters, digits, and special symbol.
App
a. iOS
1. Log in to your account.
2. In the top left corner, click on the profile icon.
3. Select "Security Center."
4. Under the login password column, choose the "Change" option.
5. Enter your current password, followed by your new password and confirmation.
6. Your new password must contain 8 to 20 characters, including at least three of the following: uppercase letters, lowercase letters, digits, and special symbols.
b. Android
1. Log in to your account.
2. In the top left corner, click on the profile icon.
3. Select "Security Center."
4. Under the login password column, choose the "Change" option.
5. Enter your current password, followed by your new password and confirmation.
6. Your new password must contain 8 to 20 characters, including at least three of the following: uppercase letters, lowercase letters, digits, and special symbols.
Important note : Withdrawal can not be made within 24 hours after the login password is changed.
How to reset login password：
Website.
1. Open the Coinstore website.
2. Click on ' Forgot Password '.
3. Choose ' Mobile ' or ' Email ' and enter the details.
4. A code will be sent to your email or mobile. Enter the code and proceed to the next step.
5. Enter your new password and confirm it.
6. Your new password must contain 8 to 20 characters, including at least three of the following: uppercase letters, lowercase letters, digits, and special symbols.
App
a. iOS
1. Open the Coinstore app.
2. Click on ' Forgot Password '.
3. Choose ' Mobile ' or ' Email ' and enter the details.
4. A code will be sent to your email or mobile. Enter the code and proceed to the next step.
5. Enter your new password and confirm it.
6. Your new password must contain 8 to 20 characters, including at least three of the following: uppercase letters, lowercase letters, digits, and special symbols.
b. Android
1. Open the Coinstore app.
2. Click on ' Forgot Password '.
3. Choose ' Mobile ' or ' Email ' and enter the details.
4. A code will be sent to your email or mobile. Enter the code and proceed to the next step.
5. Enter your new password and confirm it.
6. Your new password must contain 8 to 20 characters, including at least three of the following: uppercase letters, lowercase letters, digits, and special symbols.