Coinstore Crypto Purchase FAQ
For a smooth cryptocurrency purchasing experience and successful transition, it is mandatory for Coinstore users to complete the KYC process on the third-party service provider’s website selected by the users. Once KYC is completed, the service provider will promptly initiate the purchase transaction to the Coinstore wallet. Normally, cryptocurrency deposits will be credited to your Coinstore account within an estimated timeframe of 5 to 7 hours. If your transaction is not credited after 24 hours from initiation, please contact the service provider's customer service and check your email for order status updates.
1) Is Crypto Purchasing a Coinstore Service？
No, cryptocurrency purchasing is not a service provided by Coinstore. All services related to fiat currencies, including transferring and purchasing, are provided by third-party partners and platforms.
2) What Crypto Purchase Third-Party？
Mercuryo, Banxa and Paxful
3) What Fiat Currencies do we support?
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Supported Fiat Currencies |
EUR - Euro RUB - Russian Ruble USD - US Dollar GBP - British Pound TRY - Turkish Lira UAH - Ukrainian Hryvnia JPY - Japanese Yen BRL - Brazilian Real NGN - Nigerian Naira KES - Kenyan Shilling ZAR - South Africa Rand GHS - Ghanaian Cedi TZS - Tanzanian Shilling UGX - Ugandan Shilling IDR - Indonesian Rupiah VND - Vietnamese Dong KRW - Korean Won |
4) What Cryptocurrencies do we support?
We only support USDT and USDC for Crypto Purchase.
5) Do we have a maximum/ minimum limit for crypto purchases?
Yes, the maximum and minimum limits for a single transaction are displayed underneath the input field.
6) What Payment methods do we support?
Depending on the third-party service provider, the crypto purchase payment methods are Wire Transfer, VISA, Mastercard, Debit Card, Credit Card, and Cash (for certain areas only)
7) Is there a service fee for crypto purchasing services provider?
Most crypto purchase service providers will be requiring a service fee, for the detail, please refer to the service provider website.
8) Is there a service fee for Coinstore during the crypto purchasing process?
Coinstore will not charge any crypto purchasing fee in this process.
9) Is it possible to purchase crypto with Coinstore App？
Yes, you can find enter the crypto purchasing process by clicking “Buy Crypto” on the App home page.
10) Is it possible to use Crypto Purchasing services to exchange my crypto into fiat currencies for withdrawal from Coinstore?
Yes, mercuryo currently supports withdrawal services for the following fiat currencies:
EUR - Euro
RUB - Russian ruble (only for Russian bank cards)
USD - US dollar
11) Why do I see a different price on the third-party service provider website than the one on Coinstore
The price Coinstore shows is retrieved from third-party service providers. However for the price thethe order price please refer to the third-party service providers’ websites.
12) Why do I see a different exchange rate on the third-party service provider website than the one on Coinstore
The exchange rate Coinstore shows is retrieved from third-party service providers. However for the live exchange rate and the final exchange rate please refer to the third-party service providers’ websites.
13) How long does it take for my cryptocurrency purchases to arrive at my Coinstore wallet?
Usually, you receive your purchased cryptocurrency in your Coinstore account within 2-30 minutes after a successful order. Processing time may take longer due to blockchain network conditions or provider service conditions, and the processing time for new users may reach one day.
14)What should I do if my Crypto has a delay in arrival?
According to our third-party suppliers, the two main reasons for the delay in buying crypto are as follows:
(a) Failure to submit complete KYC (identity verification) documents at the time of registration
(b) An unsuccessful order in the crypto purchasing process
If you have not received your cryptocurrency in your Coinstore account within 2 hours, please check with the third-party provider immediately. If you need assistance from Coinstore customer service, please provide us with the order number of your transfer. The order number can be obtained from the supplier platform.
15) What should I do if I encounter payment problems during the purchase of crypto?
Please seek assistance from the customer support team of the service provider of your choice.
16) Will Coinstore save my credit card information for crypto purchasing?
No, Coinstore does not save your credit card details for crypto purchasing. All data used to quickly buy coins will be saved and managed by third-party service providers. For more details, please refer to the privacy policy of each service provider.
17) Can I check all the previous transaction records of crypto purchasing?
Traders can find all fiat transaction records on the Coinstore Assets page under the "Transaction History" tab.
18) Is KYC (identity verification) mandatory on the third-party provider platform?
Yes, KYC is required on the third-party provider's website before making quick purchases.
19) Are there any countries that prohibit the use of this service?
Citizens/residents of some countries belong to the restricted areas of the third-party supply platform. For the latest information on restricted areas of service, please visit the respective service provider's website.
20) I just bought some USDT, but the fiat transactions in my Coinstore account show "Canceled". What does it mean?
This means that the fiat deposit did not go through successfully, so your Coinstore account will not receive any USDT. For more details on cancellation, please check with the third-party service provider of your choice.
21) What do other states in the fiat currency transaction record represent?
"Pending" — fiat deposit transaction has been successfully submitted, pending payment; or additional verification (if any) has not been received by the third-party provider. Please check your email for any additional requirements from the third-party vendor.
Note: Some payment methods may take longer to successfully transfer to the supplier.
"Paid" - the user has paid, but the service provider has not transferred the mone
"Completed" - the transaction has been completed, and the service provider is about to / has already transferred the currency
"Cancelled" - Fiat currency deposit is canceled. Possible reasons are as follows:
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User not paid and timed out
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The user manually cancels the fiat currency deposit transaction
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Transaction rejected by the third-party service provider
22) Why is my fiat deposit not showing up in the fiat transaction history of my Coinstore account while making a deposit through a supported service provider?
It is possible that you topped up directly through the service provider's website. In order to ensure that your Coinstore account has a record of your purchasing history, please make sure that you enter the page from our quick purchase link to operate.
23) Can I choose to deposit fiat currency that does not belong to my country?
It depends on whether the third party service provider accepts your KYC, please check with the service provider of your choice for more details.
24) Are there any details of third-party suppliers? Yes, please refer to the following links to learn more:
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